Ewaso Ngiro South Development Authority (ENSDA) Service Delivery Charter

1. Introduction:
This charter outlines the commitment of ENSDA to provide quality services to all its stakeholders. It sets the standards our stakeholders can expect, ensuring transparency, accountability, and efficiency in all our operations.

2. Our Vision:
To be the leading agency in the promotion of integrated, sustainable, and equitable socio-economic development in the Ewaso Ng’iro South Basin.

3. Our Mission:
To promote, implement, and coordinate integrated multi-sectoral social economic development in the Ewaso Ng’iro South Basin.

4. Service Commitment:

  • Planning & Initiating Development Projects: Ensure timely initiation and successful completion of projects, aligning them with the region’s needs and resources.
  • Resource Management: Monitor and coordinate the sustainable use of the basin’s natural resources, particularly water, to benefit both current and future generations.
  • Community & Stakeholder Engagement: Actively involve communities and stakeholders in decision-making processes, ensuring their needs and concerns are addressed.
5. Our Standards:
Transparency: Provide clear and accessible information about our operations, projects, and decision-making processes.
Accountability: Take responsibility for our actions, decisions, and policies, always striving for excellence.
Honesty: Ensure truthfulness and integrity in all dealings, fostering trust among stakeholders.
Equity: Ensure fair distribution of resources, benefits, and opportunities, prioritizing marginalized and vulnerable groups.
6. Feedback and Redress:
We value feedback as it helps us improve. Stakeholders are encouraged to provide feedback on our services. We commit to addressing any grievances in a timely and constructive manner.
Contact: info@ensda.go.ke
7. Review:
This charter will be reviewed periodically to ensure it remains relevant and reflects our ongoing commitment to service excellence.
8. Our Pledge:
ENSDA pledges to uphold the standards and commitments outlined in this charter. We endeavor to serve with dedication, ensuring that the Ewaso Ng’iro South Basin thrives as a hub of sustainable development and prosperity.